Freshsales CRM review
Freshsales is a capable CRM that offers advanced contact management, workflow automation, and AI insights.
It’s ideal for ambitious sales teams in small and medium-sized businesses looking to reach their prospects more strategically. Freshsales’ intuitive, customizable interface makes it a good choice for those new to CRM software, and means that it doesn’t require extensive team training to set up.
Built-in phone and email capabilities enable you to communicate directly with contacts from the CRM, while the mobile app allows you to capture data on the go.
Freshsales does require an upgrade to access its lead generation tools, and the range of third-party integrations is limited. If you’re looking for a CRM with more integrations available, Insightly may be a better choice.
Overall, Freshsales is an affordable and comprehensive CRM that offers all of the standard functionality you need to drive your sales team forwards.
Freshsales offers four pricing plans, including an Enterprise plan that offers advanced AI features, more storage data, and a higher limit for the number of sales teams, workflows and sequences you can create. Plans are billed monthly or annually, with discounts for annual billing, and the cost scales with the number of end-user licenses you need.
Freshsales is notable for offering a free plan, which many of its competitors, such as Salesforce, do not. The free plan offers a basic level of contact management, but it doesn’t include access to reporting—an important feature for any CRM.
